Complaints Policy

My Complaints Policy

I always endeavour to provide the best service and products for my customers, however, on rare occasions, I recognise that there may be times where my customers may not be completely satisfied. 

To ensure I am able to put things right as soon as I can, please read my complaints procedure below and I will respond promptly to ensure complete satisfaction. 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to my usual high standards. 

In the unlikely event there is anything you are not completely satisfied with, please contact me so that we can rectify any problems as soon as possible. 

Call me on 07834820722

I aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. 

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